Mastering active listening to impress clients, colleagues and contacts

“We have two ears and one mouth, and we should use them in that proportion.” – Zeno of Citium Conversations can often feel rushed or functional in the fast-paced world of professional services. But the most impressive communicators know that it's not about saying more - it’s about listening better. Are we truly present when we listen? Or are we just waiting for our turn to speak? In this energising 45-minute webinar, global personal impact coach Matt Robinson will explore the skill of active listening - and how it can transform the way you connect with clients, colleagues, and contacts. Through practical insights and simple exercises, Matt will show you how to: • Tune out internal distractions and listen with full attention • Create an environment where others feel genuinely heard and understood • Listen with intent and uncover what’s really being said - beyond the words • Use listening as a powerful tool to build trust, deepen relationships, and influence outcomes In an age where genuine connection is more valuable than ever, this session will help you develop one of the most underused and underrated communication skills in your professional toolkit. Matt Robinson is a former actor, TED Talk coach, and one of the UK's leading personal impact trainers. He has worked with thousands of professionals (both online and in-person) to help them elevate their communication, presence and influence. A key part of that impact lies in the ability to listen well. Matt regularly coaches professionals in Magic Circle law firms and Big Four accountancy firms, helping them build trust by ensuring their clients and contacts feel truly heard, understood and valued.