What you should know about your client

In order to retain a client relationship, build loyalty and ultimately win more work from them now and in the future, firms need to understand each client organisation. What’s more, as each client’s situation is never static, professionals need to make a commitment to following developments, news and changes as they occur.

John Timperley

John is an award-winning Business Development consultant, and a well-known speaker, trainer and author. He has more than 15 years’ experience in advising clients at Board and senior management level. His three books on winning business all have worldwide distribution. In his role as Managing Director of The Results Consultancy John helps clients to win major new ‘big ticket’ assignments through ‘hands-on’ coaching on targeting, relationship building and tendering techniques.

Curriculum

1 Chapter · 5 Lessons

1
What you should know about your client
1. (Included in full purchase)
  Introduction
2. (Included in full purchase)
  Step 1: What do clients want – what will impress if we get it right?
3. (Included in full purchase)
  Step 2: The 5 things you should know about your client
4. (Included in full purchase)
  Step 3: Where to find out the information
5. (Included in full purchase)
  Step 4: Summary

In this module we show you the best way to manage meetings with your existing clients

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