Products
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Video: Phoning to arrange a meeting
CourseWe can often think that we will be intruding on our contact’s time if we telephone. But we have all had situations where we know it would have been more valuable to pick up the phone. So how do you do this professionally?
Free
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Video: Maintaining contact between deals and pieces of work
CourseClients don’t always expect frequent communication in between projects, but they will want to feel you are interested in them and their business. Try these strategies to keep in professional contact, with integrity.
£10
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Video: Ways to make your contact look good in their organisation
CourseThis is more subtle than just providing ‘added value’ services that will help them. It’s about being valuable because the things you do help your contact stand out positively and impress those around them. Can you use any of these 10 approaches?
£10
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Video: Managing the long distance relationship
CourseWhen you are managing a long distance client relationship you need to create the feeling of being just around the corner – even though you’re not. That means breaking down the distance barrier by becoming a valuable source of help and support.
£10
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Video: Conducting a post project review with your client
CourseThe best professionals go beyond just gathering feedback from their contact and acting on the points made. They also use post project reviews to get a deeper understanding about what’s next on the client’s agenda.
£10
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Video: Cross-selling effectively
CourseGet cross-selling right and you can develop client loyalty and win significantly more work. Here are six cross-selling approaches that are working for others. Will they work for you too?
£10